Customer Service Representative
Full Time hourly
Luther Family Ford
Fargo, ND
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Job Description

BDC Representative

For over 70 years, we've built something special - rooted in family values, teamwork, and taking care of our guests like they're apart of the family. Around here, every team member matters (seriously, we mean it), and we believe work should be rewarding and enjoyable. 

If you're someone who loves talking to people, staying organized, and being part of a fast-paced, positive environment... you might just fit right in. 

What We Offer

  • Medical, Dental & Vision Coverage
  • Short Term & Long Term Disability
  • HSA/Flexible Spending Accounts
  • 401(k) with Match
  • Paid Vacation (because life isn't just work)
  • Growth Opportunities - we love promoting from within
  • Paid Training to set you up for success

Responsibilities

  • Be the friendly first voice our customers hear--answering calls and helping them get scheduled
  • Build real relationships with customers (not just one-and-done conversations)
  • Match customers with the right vehicles, services, and next steps
  • Keep things organized by documenting customer info in our CRM
  • Follow up and stay connected--because great service doesn't stop after one call

Qualifications

  • You're a people person with strong communication skills (phone+written)
  • Comfortable with computers, data entry, and Microsoft Office
  • You can juggle tasks, stay organized, and keep cool under pressure
  • Self-motivated but also a team player who takes direction well
  • Professional, reliable, and ready to bring a positive attitude every day
  • Open to a flexible schedule, including evenings and available to work every other weekend

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.

Ready to join a team that works hard, has fun, and supports each other? Apply today!

Benefits For Luther Employees

Health Care, Dental & More

Our health care packages include much more than dental and vision. We want to provide you with the confidence you need to excel as a member of our team with well-rounded and competitive health care benefits for you and your family.

Financial Planning Resources

Setting yourself up for success means being financially secure and confidently planning out the steps for your future. At Luther, we want to provide you and your family with confidence through our family-owned and operated business with long-term job security.

Career Development

At Luther, we want you to reach your own personal career goals, and we're dedicated to helping you grow and achieve those goals. Our career development benefits help you learn new skills, gain ongoing certifications, and move upwards in our organization.

Employee Reviews

Want to know what it’s really like to work at Luther Automotive? Don’t just take our word that you’ll love being a part of our team—check out what current and past employees have to say about their time with Luther.

It is a great company to work for, and they have great benefits. The management is excellent with working with new hires to get accustomed to their procedures.

Customer Care Representative

Hopkins Honda

Outstanding dealer group. Great training programs and a great place for starting your career in the automotive field. They are very patient and very concerned about their employee's development.

Service & Parts

Rudy Luther Toyota

Ready To Start Your Career With Us?

Apply for the Customer Service Representative position instantly!